CHAINMASTER – Behind the scenes

CHAINMASTER’s success story, which spans more than 25 years, has been written primarily with the help of its highly motivated team of long-term, qualified employees. On a site covering 1,800 square metres, including production facilities, an office complex and training and meeting rooms, the teams work every day to ensure the superior quality of CHAINMASTER products. The whole team is always available for its customers from start to finish. For example:

as a competent partner for project planning and coordination
for workshops as part of the annual training program at our own premises or worldwide directly at the customer’s site for support during commissioning
and much more.

An additional factor in CHAINMASTER’s success is its internal quality management. Before delivery to the customer, each system is fully assembled, and every functionality is tested in detail. All test results and equipment features are digitally documented and archived on a project-by-project basis. Furthermore, in the case of on-site inspections, customers can also be assisted by stage technology experts who will ensure that the standards are fulfilled on site.

The excellent service from the initial contact continues well after the order has been processed. As part of a comprehensive after-sales service, either at the customer’s premises or in-house, the competent CHAINMASTER team is always fully available – with the aim of meeting even the most demanding of customer requirements possible

Your partner all over the world!

CHAINMASTER has been active not only nationally – the company now exports to 55 countries worldwide. An international network of consulting offices, trading partners and trained service companies guarantees a full range of customer support – from project planning to after-sales service. Together with worldwide leading stage construction companies we can realize large joint projects successfully and customized to meet all customer requirements. These partnerships have resulted in the implementation of outstanding reference projects in recent years, such as the theatre installation in the Kremlin State Palace Theatre in Moscow and the PreRigg installation in the Helmut List Hall in Graz.

The CHAINMASTER team always strives to cultivate personal customer contact and, for this very reason, is present at the world’s international trade fairs with the support of its partners. This close contact with both customers and users facilitates the rapid adaptation to changes, new technical requirements and developments in the field and the implementation of these changes resulting in maximum customer satisfaction.

Are you looking for a specialist dealer near you? Please contact us!